I want to return my order, or a part of it, what should i do?
The Company offers (a) a full refund* or exchange on all regular priced online purchases of products if they are returned in the condition in which they were sold, with original tags**, within 30 days and (b) an exchange or credit note on all sale priced or discounted online purchases of Products returned in the condition in which they were sold, with original tags**, within 14 days of purchase.
Credit notes would be for the lesser of
a) the amount originally paid, or
b) the current ticketed price of the item(s) in question.
If a return is made due to the Company being at fault, then we will arrange the shipping for you through the courier of our choice. The Company will NOT reimburse your freight costs, no exceptions will be allowed.
If an item is returned for refund, and it was originally sent to you with free shipping, the Company may deduct the cost of standard shipping from the refunded amount, unless we were at fault.
**If items that were returned do not have the original tags, the Company will deduct $10 from the amount being credited or refunded, to cover the costs of re-packaging, or add a $10 charge to an exchange.
An e-mail must be sent to firstname.lastname@example.org requesting authorization for return, detailing the reasons for the request and providing daytime and evening phone numbers in case the Company needs to reach you. The subject line of the e-mail should be “RA – Order number xxxxx (put actual order number here). The Company will then issue a Return Authorization Number (RAN) which must be written on the original invoice you received and this invoice must accompany the piece(s) returned.
You can then return your purchases by mail or delivery service to:
Scotch & Soda Web Returns
Montreal, Quebec H4P 2M1
Only one return per order will be accepted. Therefore, it is best to carefully examine ALL items received to ensure satisfaction before making a return of a portion of your order.
Until the Company receives the returned item(s), you are responsible for any loss. Where appropriate, your payment will be refunded to your account within thirty (30) days of receipt. If you return an item not accompanied by the required paperwork there may be a delay in processing your order and in refunding your money.
If you require any assistance or have any questions regarding a return, please e-mail email@example.com .
You are not able to return Products purchased on this website to a Scotch & Soda retail store for a refund. For customer convenience, Scotch & Soda retail stores do accept exchanges.
For hygienic purposes we do not accept returns on all bathing suits.
Always include your order number(s) when you make a return to us.